Answers

System Availability:

• What are the hours of availability?

6:30 a.m. to 9:15 p.m. Monday to Friday

6:30 a.m. to 6:15 p.m. Saturday

12:00 p.m. to 6:00 p.m. Sunday

Accreditation Inquiries:

• Why do I not have any Financing Statement types in the drop down list?

You must be accredited to submit any type of financing statement or financing change statement for registration.  To become accredited requires that you take (or challenge) the APPRES course through MacEwan.  Information on course location, dates and fee please visit the MacEwan website at:  http://www.macewan.ca/business/ce 

• I am trying to register an amendment, renewal or discharge and I keep getting an error message “Changes to the supplied registration number <00000000000> are not permitted”, what does this mean?

Same answer as the point above.

• I took the course (or challenged the exam) and passed, how come I do not have any Financing Statement types in the drop down list?

With your accreditation certificate, there is an “APPRES Accreditation Information” form that needs to be completed and sent into the fax number on the form.  It may take 24 – 48 hours to process the form.  If you have sent in the form and it has been longer than 48 hours, please contact the Training and Accreditation Unit at 1-866-301-6207 to confirm they have received the form.

Site Coordinator Inquiries:

• How do I become a Site Coordinator? 

If you haven’t done so, you must create an Alberta.ca Account  User Id and password, and have requested affiliation to your organization.  Or if you have a User ID and are affiliated to your organization complete the APPRES Site Coordinator Information form and return to PPR staff in one of the methods described on the form.  To request a form contact PPR staff at PersonalProperty.Reg@gov.ab.ca or by phone at 1-866-301-6206.

• The Site Coordinator for our organization is no longer with our organization; I am the new Site Coordinator, what is the process to become a Site Coordinator?

If you haven’t done so, you must create an Alberta.ca Account User Id and password, and have requested affiliation to your organization.  Or if you have an User ID and are affiliated to your organization complete the APPRES Site Coordinator Information form and return to PPR staff in one of the methods described on the form.  To request a form contact PPR staff at PersonalPropertyReg@gov.ab.ca or by phone at 1-866-301-6206.

• I have a new employee and I want them to have access to APPRES, what do I have to do?  Please note that if the employee is accredited for registrations, please follow the steps in the next question.

The employee would follow the steps in the APPRES Affiliation Guide to create a User ID and password and to request affiliation to your organization.  Once the employee has performed these steps the individual designated as the Site Coordinator for your organization would approve the request and the employee will have access. 

To request the guide contact PPR staff at PersonalPropertyReg@gov.ab.ca  or by phone at 1-866-301-6206.

• I previously worked at an organization where I had access to APPRES and I am accredited was able to perform registrations; I am now working at a different organization and need to affiliate to it, what is the process?

Sign into APPRES with your existing User ID and password, your previous organization should have terminated your access upon your departure.  When you sign in you should see the “Request New Affiliation” button, click on the button, supply the affiliation code of the organization you wish to affiliate to, click Add, Save (at the bottom), and continue (at the top).  The Site Coordinator would then approve the request.

• I am the Site Coordinator for my organization, one of my employees has left, what is the process to prevent them from accessing APPRES?

Follow the steps on the last page of the Site Coordinator Information guide to terminate access for an individual.  To request a Site Coordinator guide contact PPR staff at PersonalPropertyReg@gov.ab.ca or by phone at 1-866-301-6206.

 Alberta.ca Account inquiries:

• I forgot my password, how do I reset it?

Navigate to the Alberta.ca Account website at https://account.alberta.ca and click on Forgot your username or password link. 

• How do I create an Alberta.ca Account User ID?

You would only create an Alberta.ca Account User ID at the request of the Site Coordinator (or a person in authority at the organization you are employed at).  Follow the steps in the APPRES Affiliation Guide for instructions on how to create the User ID.  To request the Guide contact PPR staff at PersonalPropertyReg@gov.ab.ca or by phone at 1-866-301-6206.

• How do I change the information on my Alberta.ca Account User ID (name, address, email address, etc)?

Navigate to the Alberta.ca Account website at https://account.alberta.ca/ and sign in with your username and password.  Click on the appropriate link to update your information.

 

 

If have any questions that you feel would benefit this FAQ please let us know at PersonalPropertyReg@gov.ab.ca